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EXTENDED RETURNS
READY TO RETURN?
Create a return
How do I return?
1

Repack your items

No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.

2

Login to our returns portal

You will need your order number and email/last 4 digits of your phone number.

3

Select your preferred return option

Print returns label at home or in store options.

4

Once you have processed your return in the portal, you're ready to post it off

You'll get an email once we receive your returned item.

Returns FAQs

Refunds will usually be processed in as little as 5 to 7 days, from you dropping your parcel off, + your banks handling time.

If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.

We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

If you use your own method of return, rather than the returns portal, this could take up to 21 days to process and refund.

For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import and pay a custom duty charge for orders over the customs threshold.

See our full returns policy here.

Create a return

Quick links

If you have a shipping related question or maybe you need to track your order

Shipping FAQs Returns FAQs