Refunds will usually be processed in as little as 5 to 7 days, from you dropping your parcel off, + your banks handling time.

If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.

We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

If you use your own method of return, rather than the returns portal, this could take up to 21 days to process and refund.

There will be a charge for returning the item to us at a fixed amount of $15 which will be deducted from the amount to be refunded to you. You'll then receive a full refund minus the cost of $15 for returning the item.

For International returns, your return charge will be deducted from your refund, you will need to generate your returns label via the portal. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import and pay a custom duty charge for orders over the customs threshold.

See our full returns policy here.