How long do I have to return an item?
If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us.
For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date you receive the parcel.
For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel.
Please return unsuitable items in its original packaging. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.
New Zealand Returns - How Do I Return an Item Outside the UK?
NEW - Tracked returns!
Want a fully tracked, cost effective and convenient way to send returns?
Click the link below to start your return and follow these steps:
1. Log onto your Portal here . Tell us what you are returning and why :). Pay for the postage and print off your label. Returns are a standard charge all year round and you can track them as they make their way back to our New Zealand hub in Auckland.
2. Post if off! Make sure you keep your proof of postage!
3. Your return arrives back at boohoo! Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.
4. Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.
Click here to start your return
Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items recieved we reserve the right to recover any shortfall from you. Don't worry, if this does happen we will contact you first.
Can I have an exchange instead of a refund?
We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.
What should I do if I receive an incorrect or faulty item?
We're sorry to hear that you've received an incorrect or faulty item. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. One of our customer service agents will be more than happy to look into this for you.
How long does it take to process my return?
It can usually take up to 28 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse, processed and refunded.
The funds should appear on your bank statement within 3-5 business days (how long depends on your card issuer).
If you paid using Afterpay, refund timing will depend on your arrangements with Afterpay.
If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account.
We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
How can I track the status of my return?
Unfortunately we don’t offer an exchange facility. Simply return your item(s) by following these easy steps on the 'How do I return?' section and reorder for a replacement.