How long do I have to return an item?
If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us.
For USA, Canada, Australia and New Zealand customers please return items within 28 days from the date of delivery.
For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel.
Please return unsuitable items in its original packaging. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.
NEW ZEALAND RETURNS - HOW DO I RETURN AN ITEM OUTSIDE THE UK?
Order on or before the below dates to get it in time for Christmas!
Standard Shipping – Thursday 12th December
Express Shipping - Monday 16th December
We’ve extended our returns! Orders placed between 2nd-24th December 2019 can be returned up until 25th January 2020.
How do I return?
Option 1: Print Label at home
Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
Go to the portal and let us know what you want to return and why. Pay for the postage and print off your label.
Returns are a standard charge all year round and you can track them as they make their way back to our New Zealand hub in Auckland.
Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!
- Returns are a standard charge
- Print label at home
- Take your parcel to any Post Office
It can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time.
Please note: in the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. Don't worry, if this does happen we will contact you first.
EASY, FAST, TRACKABLE returns!
Good to know...
You've got 28 days to send something back to us from the day you receive it.
On average your refund can take up to 21 days to show in your account, that’s posting back, processing and the refund going through the bank system.
We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label, just follow the easy steps below.
We can't offer refunds on cosmetic and pierced jewellery or swimwear and lingerie if the hygiene seal has been broken.
Returning from outside Norway?
Can I have an exchange instead of a refund?
We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.
What should I do if I receive an incorrect or faulty item?
We're sorry to hear that you've received an incorrect or faulty item. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. One of our customer service agents will be more than happy to look into this for you.
How long does it take to process my return?
It can usually take up to 28 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse, processed and refunded.
The funds should appear on your bank statement within 3-5 business days (how long depends on your card issuer).
If you paid using Afterpay, refund timing will depend on your arrangements with Afterpay.
If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account.
We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
How can I track the status of my return?
Unfortunately we don’t offer an exchange facility. Simply return your item(s) by following these easy steps on the 'How do I return?' section and reorder for a replacement.