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Faq

Where's my order?

Once you’ve received your dispatch email from us, you can track your order live. Just grab your order number and put it in the 'Track your order' box in the top right of this page.

How do I return my order?

Easy! First, repack the item with all the tags still attached. Then, stick the returns label found on your delivery note over your address on the bag.

Finally, post it off! Make sure you get proof of postage and keep it safe!

What's your returns policy?

If you need to return something, make sure all the tags are on, and the item is exactly as you received it. You need to get it back to us within 28 days from the date on your dispatch note. For hygiene reasons, pierced jewellery is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

  • Where's my order?

    Once you’ve received your dispatch email from us, you can track your order live. Just grab your order number and put it in the 'Track your order' box in the top right of this page.

  • How do I return my order?

    Easy! First, repack the item with all the tags still attached. Then, stick the returns label found on your delivery note over your address on the bag.

    Finally, post it off! Make sure you get proof of postage and keep it safe!

  • What's your returns policy?

    If you need to return something, make sure all the tags are on, and the item is exactly as you received it. You need to get it back to us within 28 days from the date on your dispatch note. For hygiene reasons, pierced jewellery is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

  • Faq
    Where's my order?

    Once you’ve received your dispatch email from us, you can track your order live. Just grab your order number and put it in the 'Track your order' box in the top right of this page.

    How do I return my order?

    Easy! First, repack the item with all the tags still attached. Then, stick the returns label found on your delivery note over your address on the bag.

    Finally, post it off! Make sure you get proof of postage and keep it safe!

    What's your returns policy?

    If you need to return something, make sure all the tags are on, and the item is exactly as you received it. You need to get it back to us within 28 days from the date on your dispatch note. For hygiene reasons, pierced jewellery is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

    • Where's my order?

      Once you’ve received your dispatch email from us, you can track your order live. Just grab your order number and put it in the 'Track your order' box in the top right of this page.

    • How do I return my order?

      Easy! First, repack the item with all the tags still attached. Then, stick the returns label found on your delivery note over your address on the bag.

      Finally, post it off! Make sure you get proof of postage and keep it safe!

    • What's your returns policy?

      If you need to return something, make sure all the tags are on, and the item is exactly as you received it. You need to get it back to us within 28 days from the date on your dispatch note. For hygiene reasons, pierced jewellery is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

  • Promotional Codes
    • How do I use a promotional code?

      Please add your code at the checkout where you’ll see the ‘Promotional Code’ box. Type your code here, click ‘apply’ and, if it’s valid, your discount will be applied.

      Heads up: it’s just one code per order please.

    • Having issues applying promotional codes?

      Having issues redeeming your discount? This might be why:

      • Oh no – you’re out of time! That code could’ve expired now as we run offers for a limited time.
      • Trying to use two codes? Sneaky! We love giving you discount, but ask that you only use one code per order please.
      • Double check your delivery option. Some of our codes only work when you select a specific delivery option such as our Express service.
      • Check for typos. We all do it – double check you haven’t mistyped the code in your mad dash for discount. Compose. And re-type.
      • Want. It. All. But check you’ve only picked products from the category on offer.
    • What should I do if I've forgotten to use my promotional code?

      Unfortunately, we are unable to manually enter discounts after the order has been completed.

  • Orders
    • Do I have to order online?

      Yes, as we are an online retailer you can only order online. This is the best way to pay. It is fast, safe and secure.

    • How can I pay for my order?

      We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express. We also accept PayPal, Ideal, Giftcards and prepaid debit cards.

    • Is it safe to order online?

      You can be assured that shopping with boohoo is safe! We are a member of "Verified by Visa" and "Secure by Mastercard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

    • How do I know that you have received my order?

      Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you. If an email does not appear to have been received, please check your spam folder.

    • Can I make changes to my order?

      Unfortunately, once you've placed your order, our warehouse team will have already started processing your order! Find out more info on our cancellation policy here.

    • Can I track my order?

      Tracking your order is easy! Enter your 8 digit order number into the 'Track my order' facility at the top of this page.

    • Can I cancel my order?

      As soon as you place your order, we’re on it – we know you need it fast! This unfortunately means we will be unable to make any changes as it’s already been processed at the warehouse (literally within seconds!). You’ll need to return any unwanted items and place a reorder. Find out more info on our cancellation policy here.

    • What should I do if I receive an incorrect or faulty item?

      We're sorry to hear that you've received an incorrect or faulty item. Please send us a message with your order ID, the name/product code of the item you were supposed to receive and further details of the problem within 30 days of receiving your order. Please see 'How do I return an item?' for details on how to return an item to us.

    • Can I exchange an item?

      Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item/items to us following the method below.

      1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

      2. Cover your address label with the boohoo returns label found on the bottom right of your delivery note.

      3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

      4. Keep your certificate of postage safe as you will need this as your proof of return.

  • Deliveries
    • Where do you Deliver to?

      Our UK shipping service includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands, IOM, IOW and the Highlands and Islands of Scotland.

      We also ship to over 200 countries worldwide and currently offer an International Shipping Service which includes USA, Canada, New Zealand, Australia, United Arab Emirates and the following countries within Europe:

      Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Belgium, Bosnia & Herzegovina, Bulgaria, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, The Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Slovakia Republic, Slovenia, Spain, Spitsbergen, Sweden, Switzerland, Turkey, Vatican City State (Holy See).

    • How much does Shipping cost?

      FREE SHIPPING
      ON ALL ORDERS OVER $80!* *promotion automatically applied

      Shipping option Shipping times Shipping cost
      New Zealand Standard $11.00 per order
      New Zealand Express $20.00 per order
    • Will I be charged customs and import duties?

      For deliveries to the USA or Canada we’ll cover all duties & taxes on all orders. For all other countries depending on the value of your order, your boohoo parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

      Unfortunately, these charges are out of boohoo’s hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

    • How long will Delivery take?

      FREE SHIPPING
      ON ALL ORDERS OVER $80!* *promotion automatically applied

      Delivery option Delivery times Delivery cost
      New Zealand Standard Up to 8 working days. $11.00 per order
      New Zealand Express Up to 4 working days. (Express delivery may take longer in very remote areas) $20.00 per order
    • What time will my delivery arrive?

      Deliveries can be made any time between 7.00am and 9.00pm.

    • What if I am not in when my parcel is delivered?

      The shipping company may leave the parcel with a neighbour, or if there is a safe, secure location at the property they may leave the parcel there. The shipping company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been shipped to, how to contact them to re-arrange a shipping time or to advise where you can collect your parcel from. If you are a UK customer, please contact Customer Services via the Contact Us form on this page if you require further help in rearranging a delivery.

    • Will a signature be needed for my delivery?

      If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.

    • Can you ship to a different address than my billing address?

      Yes! You can have your parcel shipped to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.

    • What if my parcel does not arrive?

      We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, print out the attached form here, complete the details and either scan it or send it back to us, the address is on the form. We will then progress an investigation with the carrier on your behalf. We will keep get back to you within 7 working days.

    • Do you ship to PO BOXES & BFPO addresses?

      PO Boxes – The shipping service we use for the United Arab Emirates will only be able to deliver to PO Box addresses, and cannot make deliveries to non PO Box addresses. The express shipping services for Australia, New Zealand and USA cannot make deliveries to PO Box addresses. Please use an alternative shipping address or select the standard shipping service.

      BFPO addresses - For delivery to BFPO addresses, please ensure that the shipping country selected is United Kingdom and do not write any other address details after the BFPO number on the address, as this can lead to mail being diverted to the wrong BFPO location. Please select the Next Day delivery option only.

      Please note: the parcel will not arrive with you next day, but will arrive at the BFPO sorting office the next day to be dispatched from there accordingly.

      You should address your parcel as follows:

      Service No Rank Name
      Unit/Regt
      Operation Name (If applicable)
      BFPO No
      United Kingdom
  • Returns
    • How long do I have to return an item?

      If you are based in the USA , Canada , Australia or New Zealand you get 28 days to return your items starting from the day you receive your order. For all countries inside of the EU you have 14 days to return your items starting from the day you receive your order. This returns period starts from the date you receive your order.

      Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

    • How Do I Return an Item?

      Please follow the process below for returning your parcel to us.

      1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

      2. Cover your address label with the boohoo returns label found on the bottom right of your delivery note, or download a new one from below.

      3. Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

      4. Keep your certificate of postage safe as you will need this as your proof of return. There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account‘

      NEW ZEALAND returns label

      Simply return your items to the following address within 28 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


      Boohoo Returns
      eRetail Distribution
      Unit G, Montgomerie Industrial Park
      71 Montgomerie Road, Airport Oaks
      Mangere 2022
      Auckland
      Customer No.
      Order No.
      Returns Ref.

      Remember to add your order number if you download a new address label - this can be found in Order History in My Account.

    • Can I have an exchange instead of a refund?

      We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice. Find out how to return here. – it’s as easy as 1, 2, 3!

    • What should I do if I receive an incorrect or faulty item?

      We're sorry to hear that you've received an incorrect or faulty item.

      Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. One of our customer service agents will be more than happy to look into this for you.

    • How long does it take to process my return?

      It can usually take up to 28 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse, processed and refunded.

      The funds should appear on your bank statement within 3-5 business days (how long depends on your card issuer). If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account.

      We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      If your return has not been credited within 28 days of sending your parcel to us, please print out the form here, complete the details and either scan it or send it back to us, the address is on the form along with your proof of postage receipt. We will then process an investigation on your behalf and get back to you within 7 working days.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

    • How can I track the status of my return?

      We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.

  • Payments
    • When Will I Be Charged?
      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. If there is a query with the payment, either your card issuer or Customer Services will contact you.
    • How Can I Pay for My Order?

      We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, Ideal and prepaid debit cards.

    • Why am I being asked for another password after entering my card details?
      This is the 3D Secure Payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information please contact your bank in the first instance.
  • Student Discount

      Student? Have some discount! You’ll just need a UniDays code which you can then add at the checkout.

      Get your code >

      Please note that codes will only work on full price products

  • Products and Stock
    • Will you be getting more stock?

      Our popular items can sell out quickly as we are all about fast fashion.

      You can browse our Back In Stock to see if the product has come back in stock. If this is unavailable why not look for an alternative in our New In section? Please contact us with the item code and/or name and we will let you know if we will be getting more stock in your wanted item!

    • Why can`t I find an item that was advertised

      Our advertised products become very popular and sell out quickly.

      If you can't find what you're looking for, please contact us and we'll try our best to help you.

    • How can I find out more information about a product?

      If you can't find the information you need about a product, please don't hesitate to contact us and we'll try our best to help you. Don't forget to check the Style Notes and Details and Care tabs on the product page for more information.

  • Technical Help
    • Why am I experiencing problems when entering my payment details?

      Firstly, make sure you have inputted the correct details by checking all information carefully. Contact your bank to ensure there are no problems with the card. After this, please use the contact form on the help page to submit details of any error messages received and we will investigate further.

    • How do I unsubscribe from your SMS messages?

      Please reply to the SMS message with BLOCK as your message.

    • How do I change my email address?

      For customer account security we do not allow change of email address, if you need to use an alternative email address please create a new account.

    • How do I unsubscribe from your newsletters?

      Click the 'Unsubscribe' button at the bottom of the email newsletter

    • What should I do if I`ve forgotten my password?

      Don't worry if you've forgotten your password! Simply click the Forgot your password? link next to the login button and follow the instructions. Please don't hesitate to contact us if you continue to experience problems

  • General
    • How can I contact you?

      Please fill in the Contact Us form on the help homepage or tweet us @boohoo_cshelp

      We are here to help you 24 hours seven days a week.

    • Do you have a shop?

      As we are a dedicated online retailer, we do not have a shop.

    • Do you have a catalogue?

      We don’t currently print a catalogue

    • Can I pre-order an item?

      Unfortunately, due to the exclusivity and quick turnaround of our stock, you are unable to pre-order anything at the moment.

    • Do you offer Gift Vouchers?

      Yes we do! However this is currently for the UK Only.

  • Legal Stuff
    • Returns

      RETURNS POLICY


      How long do I have to return an item?

      If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us.

      For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date shown on your dispatch note.

      For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel.

      Please return unsuitable items in its original packaging. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.


      New Zealand Returns - How Do I Return an Item Outside the UK?

      Simply return your items to the following address within 28 days of the date on your dispatch note. Please note, that returns will be made at your own cost.

      NEW ZEALAND RETURNS LABEL
      boohoo Returns
      eRetail Distribution,
      Unit G, Montgomerie Industrial Park,
      71 Montgomerie Road, Airport Oaks,
      Mangere 2022,
      Auckland


      Can I have an exchange instead of a refund?

      We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.


      What should I do if I receive an incorrect or faulty item?

      We're sorry to hear that you've received an incorrect or faulty item. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. One of our customer service agents will be more than happy to look into this for you.


      How long does it take to process my return?

      It can usually take up to 28 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse, processed and refunded. The funds should appear on your bank statement within 3-5 business days (how long depends on your card issuer). If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.


      How can I track the status of my return?

      We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.

    • Terms and Conditions of Use
      TERMS AND CONDITIONS OF USE
      These terms and conditions apply to the entire contents of the website under the domain name www.boohoo.com ("Website"). Please read these terms carefully before using this Website. References to “us,” “we,” “our” or similar derivations refer to Boohoo.com UK Limited, the owner and operator of the Website.
      Your attention is in particular drawn to paragraphs 7 and 8 of these terms and conditions.
      Using this Website indicates that you accept these terms and conditions together with our Privacy Policy and Cookies policy and all applicable laws and regulations regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website.
      You should print a copy of these terms and conditions for future reference.

      1. Your use of this Website
      1.1. We hereby grant you a limited license to access and make personal use of this Website but not to modify it, or any portion thereof, except with our express written permission.
      1.2. You may access most areas of the Website without registering your details with us. Certain areas of the Website are only open to you if you register.
      1.3. By accessing any part of the Website, you shall be deemed to have accepted these terms and conditions in full. If you do not accept these terms and conditions in full, you must leave the Website immediately.
      1.4. We reserve the right to vary these terms and conditions at any time. If so, the updated version will be posted on the Website and you will be bound by the updated version for all of your subsequent site access if you continue to use the Website thereafter. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms and conditions located on particular pages of the Website.
      1.5 All content available on this Website is solely directed to individuals 18 years of age or older residing in the United States. Any use of the Website is prohibited where they are not allowed by law.

      2. License
      2.1. Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website are owned by us, our licensors, advertisers or content suppliers. Except as expressly provided nothing contained herein shall be construed as creating any license or right under copyright, trademark or other intellectual property rights.
      You may store, manipulate, analyze, reformat, print and display the content supplied solely for your own personal and non-commercial use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the Website.
      Any use of extracts from this Website other than as permitted above for any purpose is prohibited. If you breach any of the provisions of these terms and conditions, your permission to use this Website automatically terminates.
      boohoo.com is a trade mark. No license or consent is granted to you to use these marks in any way except as expressly provided herein, and we reserve all rights in these and any related marks. You agree not to use these marks or any marks, which are colorably similar without the written permission of Boohoo.com UK Limited.
      2.2. Subject to clause 2.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
      2.3. Any rights not expressly granted in these terms are reserved.

      3. Service access
      3.1. While we endeavor to ensure that this Website is available 24 hours a day, we shall not be liable if for any reason this Website is unavailable at any time or for any period.
      3.2. We give no warranties as to the availability, performance or accessibility of the Website.
      3.3. Access to this Website may be suspended temporarily and without notice at our discretion including without limit in the case of system failure, maintenance or repair or for reasons beyond our control.

      4. Links and Advertisements
      Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed these third party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
      We reserve the right to display advertisements on the Website and on your login pages of third party products and/or services which may be of interest to you. Please be aware that the products and services advertised are not provided by us and are provided by third parties over whom we do not have control. You should satisfy yourself that you wish to purchase those products or services and that you agree to the third party’s terms and conditions before contracting with them. We accept no liability for any products or services or information provided by third party providers.
      If you would like to create a link to this Website, you may only do so with our prior written consent.

      5. Registration
      Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
      Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Responsibility for the security of any passwords rests with you.

      6. Disclaimer
      While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the services provided on it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
      The material on this Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

      7. Liability
      7.1. The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
      All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
      Loss of income or revenue;
      Loss of business;
      Loss of profits or contracts;
      Loss of anticipated savings;
      Loss of data;
      Loss of goodwill;
      Wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
      7.2. Nothing in these terms and conditions shall exclude or limit our liability for:
      7.2.1. death or personal injury caused by negligence; or
      7.2.2. fraud; or
      7.2.3. misrepresentation as to a fundamental matter; or
      7.2.4. any liability which cannot be excluded or limited under applicable law.
      7.3. If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
      7.4. Any transmission of data to the Website is at your own risk. You accept the inherent security risks of providing information and dealing on line over the internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. We will not be held responsible for any breach of security unless this is due to our negligence or willful default.
      7.5 You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

      8. Indemnity
      You agree to indemnify, defend and hold harmless Boohoo.com UK Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Website, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

      9. Termination
      We may at any time terminate or suspend any part of the Website without notice to you.

      10. Governing law and jurisdiction
      10.1. These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms
      10.2. You agree and accept to be bound by the terms of our Privacy Policy.
    • Terms and Conditions

      Terms & Conditions

      IMPORTANT LEGAL NOTICE

      These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.boohoo.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Policy here and Terms of Use here, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Policy here or our Terms of Use here, do not use our site.

      1. INFORMATION ABOUT US

      1. www.boohoo.com is operated by Boohoo.com UK Limited (“We”). We are a company registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61. Our email address is customerservices@boohoo.com.

      2. SERVICE AVAILABILITY

      1. Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page here.

      3. YOUR STATUS

      1. You may only purchase Products from us if:

      a) you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);

      b) you are an authorised user of the credit or debit card used to pay for your order; and,

      c) are resident in a country that we deliver to (please see our “Deliveries” page here for further information).

      4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

      1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).

      2. After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.

      3. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy.

      4. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.

      5. These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.

      5. DELIVERY

      1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.

      2. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply.

      3. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.

      4. You will own the Products once We have received payment in full.

      5. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.

      6. INTERNATIONAL DELIVERY

      1. If you order Products from us for delivery to a destination outside the UK:

      a) your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;

      b) you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and

      c) if you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.

      7. PRICE AND PAYMENT

      1. The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clauses 7.5 and 7.6 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.

      2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.

      3. We accept payment by debit card, credit card or Paypal. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.

      4. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account.

      5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.

      6. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.

      8. YOUR RIGHT TO CANCEL THE CONTRACT (EEA CUSTOMERS ONLY)

      1. If you are a consumer in the European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery.

      2. If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us within the timescale set out in clause 8.1. The easiest way to do this is to contact us by email at customerservices@boohoo.com or by post at boohoo, PO Box 553, Burnley, BB1 9GD.You may use a copy of the cancellation form available here, but you are not required to do so.

      3. The right to cancel a Contract under clause 8.1 does not apply to cosmetics, pierced jewellery, underwear or swimwear if the hygiene seal is not in place or has been broken.

      4. If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. We will pay the costs of your returns if you use our free returns service in accordance with the Returns Policy here, but if you do not use this service in accordance with our instructions then you will be responsible for the cost of returning Products to us. Please see our Returns Policy here for further information about how to return Products to us.

      9. RETURNS

      1. You have 14 days to return your items starting from the day you receive your order. This returns period starts from the date you receive your order. For further information on returns please see our Returns Policy.

      10. YOUR RIGHT FOR A REFUND (EEA CUSTOMERS ONLY)

      1. If you are a consumer in the EEA and you cancel your Contract under clause 8.1, We will:

      a) refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and

      b) refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and

      c) make any refunds due to you by the method you used for payment:

      1. 14 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or

      2. 14 days after you inform us of your decision to cancel the Contract

      2. Please see our Returns Policy here for more information about returns and refunds.

      11. FAULTY PRODUCTS

      1. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.

      2. If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8.2.You must return such Products to us in accordance with our reasonable instructions and the Returns Policy here, and if the Products are faulty or mis-described We will refund the price of the Products and the cost of delivery to you.

      12. OUR RIGHTS TO CANCEL THE CONTRACT

      1. We may end the Contract at any time by writing to you if:

      a) you do not make any payment to us when it is due;

      b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or

      c) you do not, within a reasonable time, allow us to deliver the Products to you.

      2. We may also end the Contract in the circumstances set out in clause 7.5 or clause 7.6.

      3. If We end the Contract in any of the situations set out in clause 13.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract.

      13. OUR LIABILITY

      1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.

      2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.

      3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.

      14. EVENTS OUTSIDE OUR CONTROL

      1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.

      2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.

      3. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.

      15. INTELLECTUAL PROPERTY RIGHTS

      1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.

      16. OTHER IMPORTANT TERMS

      1. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.

      2. If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail.

      3. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.

      4. We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.

      5. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.

      6. The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

      7. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

      8. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.

      9. Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.

      10. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales.

      17. AFTER-SALES SERVICE

      1. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to customerservices@boohoo.com. 2. If you have any complaints these should be addressed in writing to boohoo by email to customerservices@boohoo.com or by post, boooho, PO Box 553, BURNLEY, BB11 9GD. 3. If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here).

      BOOHOO PREMIER – ANNUAL SUBSCRIPTION FOR UNLIMITED FREE NEXT DAY DELIVERY

      • Cost - Boohoo Premier costs £9.99.

      • Subscription – you can subscribe to Boohoo Premier from your desktop, tablet, mobile or android device. You cannot subscribe to Boohoo Premier from the Boohoo App but you can use your Boohoo Premier subscription when shopping on the Boohoo App.

      • Membership – Boohoo Premier is valid for 12 months and is only available to individuals residing in the UK.

      • Boohoo Account - you must have a registered Boohoo customer account and be logged in to your customer account to use Boohoo Premier.

      • Availability - Boohoo Premier is available for delivery to UK addresses. Please note postcode restrictions apply. Check your eligibility here.

      The service in the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands.

      • Orders – you must place your order in accordance with Boohoo’s Next Day Delivery timescales.

      • Unlimited – you can order with Boohoo Premier as many times as you like.

      • Delivery - Boohoo reserves the right to alter the delivery service valid in this promotion at any time; in this case you will be offered the delivery service available at that time free of charge.

      • Exclusions - The UK Next Day Evening Delivery service (10pm to midnight) is expressly excluded from Boohoo Premier. - Between Thursday 23rd November and Wednesday 29th November 2017 boohoo Premier Next Day Delivery service will be unavailable.

      • Terms & Conditions – You are responsible for using Boohoo Premier in accordance with the terms and conditions. Any breach will result in termination of your membership and no refund will be given. Boohoo reserves the right to accept or refuse membership and to change any terms and conditions at its discretion. Boohoo will inform you of any significant changes to these terms and conditions. All other applicable Boohoo terms and conditions apply.

      • Personal use only - Boohoo Premier is for personal use only.

      • Delay outside of our control - Boohoo will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond Boohoo’s reasonable control.

      • Termination - We may decide to terminate your Boohoo Premier account and you will be given a prorated refund based on the number of whole months remaining in your membership. We will not give any refund for termination related to conduct that we determine, in our discretion, violates these terms or any applicable law, involves fraud or misuse, or is harmful to Boohoo’s interests or another user.

      PROMOTION TERMS AND CONDITIONS

      Official boohoo promotion codes entitle you to an offer on your online order from www.boohoo.com. To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Items from the ONELOVE Charity Collection are excluded from all promotions. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of boohoo.com and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on boohoo.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage.

      GIFT VOUCHERS TERMS AND CONDITIONS

       You cannot purchase an Online Gift Certificate with another Gift Certificate

       If the amount of your Online Gift Certificate(s) does NOT cover the total order amount, you will need to pay the remainder of the purchase

       If the amount of your Online Gift Certificate(s) is for MORE than the total order amount, the balance will be stored with your boohoo.com account for your next purchase using the same Gift Certificate code.

       If you have any additional questions, please contact our Customer Service team

       Online Gift Certificates are non-transferable, non-refundable and are not redeemable for cash

       We cannot replace lost or stolen Online Gift Certificates.

      COMPETITION TERMS

  • Privacy Policy

    Privacy Policy

    We are committed to protecting and respecting the privacy of all visitors and users of this website.

    Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We will only use your personal information in accordance with this privacy policy and applicable current data protection laws, including the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

    This policy (together with our terms of use, Cookie Policy and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

    For the purpose of the Data Protection Act 1998 (the Act), the data controller is Boohoo.com UK Limited of 49-51 Dale Street, Manchester M1 2EH. Our nominated representative for the purpose of the Act is Neil Catto, who can be contacted at legal@boohoo.com.

    By submitting your information and using our Website, you consent to the collection, storage and processing of your personal information by us in the manner set out in this privacy policy. You should print a copy of this privacy policy for future reference.
    What personal information do we collect?

    If you decide to make an order with us, there is certain basic personal information that we will require from you in order to process your order (such as your name, delivery address, credit/debit card details, e-mail address and telephone number).

    We may also collect the following data about you to help us improve our service to you:

    Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to any service which we provide, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by a third party, and when you report a problem with our site.
    If you contact us, we may keep a record of that correspondence.
    We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
    Details of transactions you carry out through our site and of the fulfilment of your orders.
    Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

    We will only pass on your personal information to third parties if it is an essential part of trading with you (i.e. passing on your name and address to our carriers, or telephone number should there be a query with delivery). We will not rent or sell your name, address, email address, credit card details or any other personal information to any unrelated third party.
    IP addresses and cookies

    We also use your Internet Protocol (IP) address. An IP address is a set of numbers, which is assigned to your computer during a browsing session. It is automatically logged by our servers and used to collect traffic data about visitors to our websites. We do not use your IP address to identify you personally.

    Our site uses cookies to distinguish you from other users of our site and to keep track of your visits. This helps us to provide you with the very best experience when you browse our site and to make improvements. For detailed information on the Cookies which we use and the reasons why we use them, see our Cookie Policy
    Site statistics
    USE OF ANALYTICS TOOLS

    In order to better serve our Website visitors and customers we may use Google Analytics features such as Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration and/or Google Analytics Demographics and Interest Reporting (Google Display Advertising Features).

    You can opt-out of the Google Display Advertising Features and customise Google Display Network ads using the Ad Settings.

    As an added privacy measure, you can use the Google Analytics opt-out browser add on.

    We will not facilitate the merging of personally-identifiable information we hold or collect with non-personally identifiable information collected from the Google Display Advertising Features unless we have received your active prior consent to such merger.

    We may use Remarketing with Google Analytics to advertise online. Third party vendors, including Google, may show our ads on sites across the internet. We and third party vendors, including Google, may use cookies set by the Google Display Advertising Features to inform, optimise and determine which ads you see on our Website, including ads based on your previous visits to our Website.

    Regarding Google Display Network Impression Reporting and the DoubleClick Campaign Manager integration, we and third party vendors, including Google, may use cookies set by the Google Display Advertising Features to analyse and report on ads used on our Website including but not limited to the impressions created by the ads and how these interact with other ad features and other features and services.

    Regarding Google Analytics Demographics and Interest Reporting, we may use data from Google's Interest-based advertising and/or third party audience data (such as age, gender and interests) with Google Analytics to target and improve our marketing campaigns, marketing strategies and our Website content.

    The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

    We follow strict security procedures in the storage and disclosure of personal information to prevent unauthorised access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall.

    We use secure socket layer software (SSL) to encrypt all of your personal information including your credit card number and your name and address. This technology prevents you from inadvertently revealing personal information using an insecure connection.

    The GeoTrust program allows you to learn more about web sites you visit before you submit any confidential information. When you see a GeoTrust logo, clicking on it will verify that this web site is secure.

    Boohoo.com can optionally save your credit or debit card details once your order has been processed, to make any future orders easier. However, for your security you will need to enter your card’s 3-digit security code for every transaction.

    We recommend that you always close down your internet browser when you have finished shopping online especially if you use a shared PC. This will delete temporary cookies from any sites that you may have visited.

    Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
    We will never send an email or telephone you to ask for your security information or log on details.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. You accept the inherent security risks of providing information and dealing on line over the internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We will not be held responsible for any breach of security unless this is due to our negligence or wilful default.
    Uses made of the information

    We may use information held about you to:

    set up, manage your account and contact you about your account;
    ensure that content from our site is presented in the most effective manner for you and for your computer;
    provide you with, or permit third parties to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
    carry out our obligations arising from any contracts entered into between you and us;
    allow you to participate in interactive features of our service, when you choose to do so; and,
    notify you about changes to our service.

    Marketing and Communications

    You will have the opportunity to subscribe to other areas of the site. For instance you may wish to receive our newsletter or other marketing information (by E-Mail or Direct Mail) or enter competitions. In these circumstances we will ask for additional information, such as your age, occupation, style interests etc. This will help us to target our marketing in a way we feel would be of specific interest to you. We may from time to time send with your ordered products, inserts advertising the goods or services of unrelated third party companies. However, we do not pass on your personal data to these third party companies.
    Disclosure of your information

    We may disclose your personal information:

    To any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985;
    If Boohoo.com UK Limited or substantially all of its assets are acquired by a third party in which case personal data held by it about its customers will be one of the transferred assets and, in which case, we may disclose your personal data to the prospective seller or buyer of such business or assets;
    to protect our customers and boohoo.com from fraud and theft, we may pass on personal information that we obtain from making identity checks, together with account information to organisations including law enforcement agencies, involved in fraud prevention and detection and credit risk reduction;
    if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or,
    in order to enforce or apply our terms of use or terms and conditions of supply of products and other agreements; or to protect the rights, property, or safety of Boohoo.com UK Limited, our customers, or others.

    Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal information you provide to us without your consent.
    Your rights - Opting Out

    You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. If you no longer wish to receive marketing information from us you have the option of ‘opting out’. Clear instructions on how to opt out of each area will be detailed specifically (for instance at the bottom of our e-newsletter you will have the option ‘To unsubscribe form our emails click here’). Alternatively, please let us know in writing.

    Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
    Access to information

    You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please write to us at 49/51, Dale Street, Manchester, England, M1 2HF. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
    Changes to our privacy policy

    We reserve the right to change this policy at any time. If we change our privacy policy we will post the changes on this website.
    Contact

    Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to 49/51, Dale Street, Manchester, England, M1 2HF.