Customer Service

We will get this fixed for you ASAP just head over to our Contact Us section.

When you message, please include the following information:

• Your name
• Order number
• Product name and code of the item ordered
• Product name and code of the item received
• Picture of the incorrect item and a description of the incorrect item received

You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible.

We are a very fast paced fashion retailer and keeping up with latest trends is our bag. This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in. Why not take a look at our New In section here to see if something catches your eye.

Our customer service team won't know if a product is coming back in or not.

Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

We often have promos running on our website, please remember to apply the promo when at the checkout and to enter any promo code exactly as displayed on the website.

If you're having issues applying a promo to your order, these are some of the things to check:

• - Is there a time limit to the promo? Some of our promos have time limits, your order must be placed before the promo ends to be applied to your order.
• - Only one code can be used per order, if you already have a promo applied then we wont be able to apply another to the same order.
• - Check for any exclusions, some of our promos exclude products from some categories on our website.
• - If you're using a delivery promo make sure you have selected the correct delivery method for the promo to work.

Pop your code into the ‘Redeem Gift Voucher’ box at the checkout page and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift certificate, don’t sweat it. The balance remains on your voucher for next time.

We're currently working hard on our gift vouchers so they're not currently available for purchase but they will be back up and running soon.

Payment options

We accept the following payment cards: Visa, Visa Debit, MasterCard and American Express. We also accept PayPal, Laybuy, Afterpay, Zippay Giftcards and prepaid debit cards.

Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

Gift Vouchers

If you've been gifted a boohoo voucher/gift certificate, then yes we accept those, can you imagine if we didn't!

Shop Now. Wear Now. Pay It In 4

Pay for your purchases over 4 equal fortnightly installments, interest free.

Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.

Simply select Afterpay as your payment method at checkout.

All you need is:

1. A New Zealand credit or debit card
2. To be over 18 years of age
3. A New Zealand residents address
4.  

Customer Services

Afterpay Customer inquiries will be addressed by the Customer Support team here:help.afterpay.com

Afterpay is unavailable to App Customers.

See T&C's for further details

Get it now. Pay it in 6. Interest free. Easy.

Pay for your purchases over 6 automatic weekly payments on the day of your choice, interest free.

Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.

Simply select Laybuy as your payment method at checkout.

All you need is:

1. A New Zealand credit or debit card
2. To be over 18 years of age
3. A New Zealand residents address

Zip it now, pay later

A new way to pay that’s available online and lets you own it now and pay for it later! Repayments are as little as $10 a week with upfront payment!

Apply in moments and get approved for up to $1000 on the spot. Once approved, start shopping by selecting Zip at checkout. That's it - your purchase is all yours with nothing to pay today. Interest free always.

Your first payment won't be due until the end of next month. When you open your account, we'll set up a monthly payment of $40 (or less if the amount you owe is under $40). This will come from your linked debit card on the last day of each month and run until your purchases are paid off.

Finally, if there's nothing owing on your account, there's nothing to pay. Your account simply remains active until you're ready to make a purchase.

Zip Pay is 100% interest free, always. There's a $6 monthly account fee, this monthly fee is waived if your closing balance is paid by the due date. No balance no fee. And you'll pay nothing upfront - there are no setup fees and no hidden charges.

If you don't meet your minimum monthly repayment, a $5 late fee may apply.

All you need is:

BE AT LEAST 18 YEARS OF AGE

BE A NEW ZEALAND CITIZEN OR PERMANENT RESIDENT

HAVE A VALID FACEBOOK OR PAYPAL ACCOUNT, IN YOUR OWN NAME

HAVE A VALID DEBIT CARD, IN YOUR OWN NAME

HAVE NOT DECLARED BANKRUPTCY OR INSOLVENCY

For a full list of FAQs please click here

Customer Service

For customer service queries you can contact the Zip customer service team here

See here for the Zip Terms and Conditions.

Our Premier delivery service gives you unlimited express or standard delivery for a whole year for a one off payment. To take advantage add to bag (like you would a product) and the discount will be automatically applied at checkout when selecting the express or standard delivery options, this includes Click and Collect services as well. You will then receive unlimited FREE delivery on your orders for a whole year, just don’t forget to select the next day or standard delivery options!

Premier customers will also receive exclusive offers and promotions via email.

Track your order here

Track order

Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched.

Deliveries are made between 8am and 9pm. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day. Need help? Ask our virtual agent Layla for an instant answer or contact us here

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

We will get this fixed for you ASAP just head over to our Contact Us section.

When you message, please include the following information:

• Your name
• Order number
• Product name and code of the item ordered
• Product name and code of the item received
• Picture of the incorrect item and a description of the incorrect item received

You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible.

We will get this fixed for you ASAP just head over to our Contact Us section.

When you message, please include the following information:

• Your name
• Order number
• Product name and code of the item ordered
• Product name and code of the item received
• Picture of the incorrect item and a description of the incorrect item received

You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible.

We are a very fast paced fashion retailer and keeping up with latest trends is our bag. This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in. Why not take a look at our New In section here to see if something catches your eye.

Our customer service team won't know if a product is coming back in or not.

Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

Log in your account, select "addresses" and you can either add a new one or edit an existing one.

We are unable to amend the delivery address on an order which has already been placed.

You can choose how you want us to contact you about things we think you'd like to hear about. If you don't want to hear about great new offers, just simply log into your account, click on contact preferences and don't tick anything!

If you know your password its simple! Log into your account using your current password, then under the account information section, you have the option to change your password. If you've forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page.

Log into your account, select payment details and either add, delete or edit your payment options.

Track your order here

Track order

Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched.

Deliveries are made between 8am and 9pm. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day. Need help? Ask our virtual agent Layla for an instant answer or contact us here

Sorry an item's missing; please double check it's on your order confirmation, check your emails (including junk/spam) to see if you've been sent an email about it going out of stock or your order could be arriving in more than one parcel. If none of these apply and your expected delivery date has passed, then please head over to our Contact Us section within 14 days of your order being delivered and we will sort it for you.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

We are a very fast paced fashion retailer and keeping up with latest trends is our bag. This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in. Why not take a look at our New In section here to see if something catches your eye.

Our customer service team won't know if a product is coming back in or not.

We will get this fixed for you ASAP just head over to our Contact Us section.

When you message, please include the following information:

• Your name
• Order number
• Product name and code of the item ordered
• Product name and code of the item received
• Picture of the incorrect item and a description of the incorrect item received

You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible.

We've gone paperless! You can generate a returns label from our website, attach it to your parcel and then send it back to us.

Ready to start your return?

Log in to portal

You've got 28 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.

Track your order here

Track order

Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched.

Deliveries are made between 8am and 9pm. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day. Need help? Ask our virtual agent Layla for an instant answer or contact us here

We don't refund delivery charge for those countries outside the EEA.

The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.

If the carrier was unable to deliver this time it may be worth checking out the carriers app, many of our carrier will allow you to add instructions for the driver or a preferred safe place / neighbour for your parcel to be left with if you're not in. We also have other delivery options such as click & collect and locker collection which may be more suitable for future deliveries.