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Returns

How long do I have to return an item?

If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us.

For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date shown on your dispatch note.

For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel.

Please return unsuitable items in its original packaging. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

New Zealand Returns - How Do I Return an Item Outside the UK?

NEW - Tracked returns!

Want a fully tracked, cost effective and convenient way to send returns?

Click the link below to start your return and follow these steps:

  1. 1. Go to our returns portal at here. Follow the onsite instructions, you will need your order number and email address.
  2. 2. Repack items with all the tags still attached, ideally in its original packaging. Please remember to include a copy of your Delivery Note.
  3. 3. We use ParcelPost Return to handle your return and the service costs $8.99. Payment can be made with a credit card or Paypal.
  4. 4. Print and attach your returns label and take your parcel to your nearest locker, streetbox, PUDO or Post Office keeping your proof of return.
  5. 5. Once we have confirmation of your parcel from ParcelPost Return we will issue your credit, typically this happens within 2 weeks.

Click here to start your return

Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items recieved we reserve the right to recover any shortfall from you. Don't worry, if this does happen we will contact you first.

Can I have an exchange instead of a refund?

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.


What should I do if I receive an incorrect or faulty item?

We're sorry to hear that you've received an incorrect or faulty item. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. One of our customer service agents will be more than happy to look into this for you.

How long does it take to process my return?

It can usually take up to 28 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse, processed and refunded. The funds should appear on your bank statement within 3-5 business days (how long depends on your card issuer). If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

How can I track the status of my return?

We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.